PS-010002
Discovery Health · Reported 30 Sept 2026, 09:52
Resolved
My wife is a psychologist and changed her business account. She required the Discovery payment to be done again as the first usual payment didn't go through due to this change. She was told it would be done last week. That didn't happen. Then again that it would be done yesterday, also didnt' happen. Are we going to go around in circles forever? Should a customer not pay you what would happen? Fix this now. Clock is ticking!
Let's see if they pay the whole amount next week as it's still slightly shirt of what they owe
Discovery still not moving on the problem or solving it. They say payment will be done tomorrow, which is what they said 2 weeks ago and then 1 week ago. So lets see if it happens tomorrow. Why it takes this long is beyond me. Keep a customer waiting for their own money! Not ok! Clock still ticking.
Its Wednesday. This is the 3rd week they have told me the payment would be done and nothing today. 3 weeks in a row and look at the time its already taken since opening this case here to show everyone how long its taking. 6 Days and 20 Hours so far! Is this what I pay them so much for? Maybe I must sleep on it for points?
Still no solution. They say they attempted payment and it failed but the FNB account is working and accepting payments from everyone else...
Update: After some more moaning and groaning online and on X they say it was their fault with the missed payments on the following weeks and the payment would be made in another week or so but its not acceptable now. They also said weeks ago it would be made. Not Acceptable!
Status changed to resolved.
Finally basically solved. After telling us it cannot be paid unless it's in a payment run they paid as our Financial Planner pulled some strings and got the job done.