PS-010004
Discovery Health · Reported 15 Oct 2026, 08:17
Reported
My Discovery membership withdrawal was processed on 9 September 2026. I completed the transfer form to have my medical savings paid back into my bank account, but more than a month later, this remains unresolved. I have exchanged repeated emails with the Finance and Commissions team without a clear resolution or confirmed payment date. Calls to the contact centre have involved being placed on hold for up to 25 minutes. I also received correspondence stating that MrD is my new financial adviser. I never requested or authorised this appointment. My request was only to have my medical savings refunded. After raising the matter on social media, I sent my details via Messenger. More than 20 minutes later, I had received no acknowledgement or confirmation that someone was investigating. The automated responses have not provided a meaningful update. I am requesting: • Written confirmation of the refundable medical savings balance and payment date. • An explanation of how the financial adviser appointment occurred without my consent, and removal of that appointment. • A dedicated person to take ownership of this complaint and contact me directly. • A complaint reference number and a clear timeline for resolution. I can provide my membership details, completed forms and supporting correspondence privately. I need Discovery to urgently resolve this matter.